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Min Jung Kim I ordered this card from your site, but I have not received the mobile voucher yet; I only received a confirmation email for my order. How can I get the mobile voucher?
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Stardelta Expensive - only available as. 3 day card. Not accepted unless booked in advance at museums, only available in the centre of Lisbon (you have to physically visit) not as an online card.
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Antonella We've read about the Lisboa card in various places and we decided to buy it for Just one day, for us parents and our teenage son.
Unfortunately, neither the clerk at the tourist office in praca do comercio, nor the brochure he gives us, mention that museum tickets need to be booked in advance!!!! So, on the chosen day, we activated the pass on tram 28 and then we could not enter any museum, because the tickets were sold out!!! We try to Belem tower and moistero dos Jeronimos, where the staff treated us poorly!!!
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Ivan Parpulov Very convenient, but it would have been better if I had the card number (which is required to make reservations) in advance. Had a late flight and missed everything that required reservations on the next day.
Thank you very much for your review!
We’re very happy to hear that the Lisboa Card was useful. We’re sorry you weren’t able to visit the Belém Tower and the Jerónimos Monastery during your stay.
It’s important to note that both monuments are subject to a capacity management policy implemented by their respective managing entities, which limits the number of visitors admitted each day. For this reason, reservations are made available in real time, subject to availability, and can only be made with an active physical Lisboa Card.
This information is provided in advance to Lisboa Card users to alert them that access to these monuments is subject to availability and cannot be guaranteed.
The Lisboa Card, however, continues to provide free access to 51 museums and monuments, as well as unlimited travel on public transportation. Although the Belém Tower and the Jerónimos Monastery are two of the most popular sites with the most limited capacity, dozens of other cultural and heritage sites of great interest can be visited without the need for a prior reservation.
We appreciate your feedback, which we value and which helps us continue to improve our visitors’ experience.
We hope to see you again soon!
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Javier Cuando llegas a la oficina te dicen que has de reservar entrada en el monasterio de los clérigos y en la torre de belén pero dentro de las 48h no hay visitas disponibles. Tampoco se pueden reservar con anterioridad al no disponer de la tarjeta. Eso sí, puedes entrar si compras las entradas a parte. Nos hemos sentido engañados.
Gracias por tus comentarios. Lamentamos que no hayas conseguido plaza para la Torre de Belém y el Monasterio de los Jerónimos. (Son los únicos monumentos que requieren reserva previa).
Es importante señalar que la administración de estos monumentos ha establecido nuevas normas de aforo: el acceso está sujeto a un número limitado de entradas diarias, de acuerdo con la política de gestión del monumento. Por este motivo, las reservas de franjas horarias se gestionan en tiempo real y requieren la tarjeta física activa.
Le recordamos que la Lisboa Card es un pase completo que incluye 51 museos y monumentos, además de transporte ilimitado. Aunque estos dos lugares concretos tienen una fuerte restricción de aforo diario, la tarjeta ofrece decenas de otras alternativas culturales de gran calidad sin necesidad de reserva previa.
Para el resto de museos y monumentos incluidos en la tarjeta, solo tiene que dirigirse a la taquilla y mostrar la tarjeta.
Quedamos a su disposición y esperamos que haya tenido la oportunidad de explorar el resto de nuestra ciudad.
Atentamente,
