M
Maria I bought the card online just to be sure I could get tickets to the places I wanted to visit. But reservations are not allowed if You don't have the card (phisical), and the Information's office in Baixa opens at 10 am, Is this a joke?
M
Min Jung Kim I ordered this card from your site, but I have not received the mobile voucher yet; I only received a confirmation email for my order. How can I get the mobile voucher?
Hello
You just have to present the order as voucher at any Askme Lisboa Tourism Desk on your arrival to redeem for the physical card. On the order confirmation that you received there’s the information and more.
We kindly request to real it since there’s important information there.
Thanks
S
Stardelta Expensive - only available as. 3 day card. Not accepted unless booked in advance at museums, only available in the centre of Lisbon (you have to physically visit) not as an online card.
Hello,
I hope you are doing well.
We appreciate your feedback and are genuinely sorry that your experience with the Lisboa Card did not meet your expectations.
The Lisboa Card was designed to provide visitors with a convenient and economical way to explore Lisbon, offering free or discounted access to a wide range of museums, monuments, attractions, and public transportation.
We would also like to clarify that, among the museums and monuments included in the Lisboa Card, the only ones that currently require a reservation are the Belém Tower and the Jerónimos Monastery. For the other museums and monuments included in the card, no prior reservation is required.
We appreciate your feedback, which we value and will take into account as part of our ongoing efforts to improve our services and the information provided to users.
We hope that, despite this situation, you were able to enjoy your stay in Lisbon.
Best regards,
A
Antonella We've read about the Lisboa card in various places and we decided to buy it for Just one day, for us parents and our teenage son.
Unfortunately, neither the clerk at the tourist office in praca do comercio, nor the brochure he gives us, mention that museum tickets need to be booked in advance!!!! So, on the chosen day, we activated the pass on tram 28 and then we could not enter any museum, because the tickets were sold out!!! We try to Belem tower and moistero dos Jeronimos, where the staff treated us poorly!!!
Hello,
I hope you are well.
We’re sorry you were unable to secure a spot to visit the Belém Tower and the Jerónimos Monastery during your stay.
It’s important to note that both monuments are subject to a capacity management policy implemented by their respective managing entities, which limits the number of visitors admitted each day. For this reason, reservations are made available in real time, subject to availability, and can only be made with an active physical Lisboa Card.
This information is provided in advance to Lisboa Card users to alert them that access to these monuments is subject to availability and cannot be guaranteed.
The Lisboa Card, however, continues to provide free access to 51 museums and monuments, as well as unlimited travel on public transportation. Although the Belém Tower and the Jerónimos Monastery are two of the most popular sites with the most limited capacity, there are dozens of other cultural and heritage sites of great interest that can be visited without the need for a prior reservation.
We hope that, despite this inconvenience, you had the opportunity to enjoy your visit to Lisbon and discover many of its other points of interest.
Best regards,
I
Ivan Parpulov Very convenient, but it would have been better if I had the card number (which is required to make reservations) in advance. Had a late flight and missed everything that required reservations on the next day.
Thank you very much for your review!
We’re very happy to hear that the Lisboa Card was useful. We’re sorry you weren’t able to visit the Belém Tower and the Jerónimos Monastery during your stay.
It’s important to note that both monuments are subject to a capacity management policy implemented by their respective managing entities, which limits the number of visitors admitted each day. For this reason, reservations are made available in real time, subject to availability, and can only be made with an active physical Lisboa Card.
This information is provided in advance to Lisboa Card users to alert them that access to these monuments is subject to availability and cannot be guaranteed.
The Lisboa Card, however, continues to provide free access to 51 museums and monuments, as well as unlimited travel on public transportation. Although the Belém Tower and the Jerónimos Monastery are two of the most popular sites with the most limited capacity, dozens of other cultural and heritage sites of great interest can be visited without the need for a prior reservation.
We appreciate your feedback, which we value and which helps us continue to improve our visitors’ experience.
We hope to see you again soon!
